UK PROCESSING TIMES
All Moncaii orders by 2PM will processed and shipped the same day. All orders placed after 2PM will be processed and shipped the following working day. This will include all orders we get from Monday through to Friday (excluding any Bank Holidays). Moncaii can not control the arrival of the package once it leaves the warehouse. Our delivery times are estimated and we use the same delivery guidelines which our courier service use.
We have 3 delivery options available
1st class 1-2 working days (paid service)
2nd class 3-5 working days (free when you spend over £10)
1st Class Signed For - Signature on delivery and next-day delivery aim (paid service)
*Currently Royal Mail are experiencing slight delays in getting items out to customers due to covid-19
All orders over £10 come with free UK Delivery.
All transactions are settled in GBP (£). We accept any major credit card and PayPal. Orders are subject to verification and acceptance before shipping. Your credit card will be billed within 24 hours.
CUSTOMS, DUTIES, TARIFFS, TAXES AND VALUE ADDED TAX (VAT)
All duties and taxes are unpaid. The amounts are typically determined based on a combination of factors that may include: The merchandise’s country of origin or manufacture. The merchandise classification, using a system adopted by the countries that we ship to. VAT rates are set by the country to which the order is shipping. Please Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undelivered shipments or refused shipments.
INTERNATIONAL SHIPPING OPTIONS
For international orders, you will be presented with shipping options at checkout. Select the shipping method that best meets your needs. Since shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process. Unfortunately, we cannot offer free shipping to international destinations. Please Note: Shipping windows are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery days at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.